WhatsApp privacy notice.

What this notice covers

Bigmints FZE operates the business connection service used by its products, including Saveaday and Youbot. This notice covers information handled by that service. Each product’s settings and privacy information explain its own features. A self-hosted installation’s administrator controls the records stored in that installation.

Connecting an account does not by itself turn on customer messaging, import chat history or enable automatic AI replies. Availability depends on the product, your settings and Meta’s eligibility requirements.

Information we handle

During connection, we handle the business and WhatsApp account identifiers, phone number identifiers, account status, permissions, connection attempts and authorization credentials needed to associate your selected account with the product. Authorization codes are exchanged on the server; stored connection credentials are protected from ordinary product users.

When messaging is enabled and used, the service may process message content, sender and recipient identifiers, timestamps, message identifiers and delivery or read status. We also keep the operational records needed to secure the connection, handle retries and investigate failures.

Why we use it

We use this information to establish and maintain the connection you request, verify that you may manage the selected account, route authorized messages and events, report delivery status, and protect the service against misuse. Product permissions and settings govern who can manage a connection and which messaging features can run.

Where information goes

Meta processes the information required to provide the WhatsApp Business Platform. The connected product and Bigmints’ messaging transport process the information needed for the features you use. Infrastructure providers process information to host and operate those services. These services may operate in countries other than your own.

A connection does not by itself authorize an AI feature. Any enabled AI processing depends on the product’s configuration and its selected providers.

Retention and your choices

Connection information is kept while needed to operate and manage the connection. Disconnection and data deletion are separate actions: delivery histories, security records and backups can remain after a connection is removed. Retention also depends on the connected product and installation.

You can disconnect through the product, review app access in Meta’s business settings and request deletion of records held by Bigmints. We verify authority before changing or deleting business data. Our data deletion instructions explain the process and its limits.

Contact Bigmints

Contact Bigmints FZE about this notice, access to your information or a correction. Identify the product and business concerned; do not send passwords, verification codes or access tokens.